This position will report directly to the DHS’ Deputy Chief Information Officer – Technical Services.
Duties/Responsibilities:
Develops, implements, maintains, and enforces DHS documented standards and procedures for the installation, modification of associated Voice Over Internet Protocol (VOIP), Private Branch Exchange (PBX) and mobile devices.
Assists with day-to-day enrollment/provisioning/monitoring of devices.
Assists with configuration and roll-out of devices for agency.
Performs console configuration as required to support DHS’s IT Telephony infrastructure.
Configures device quarantine and mandatory enrollment policy for new device activation.
Performs Voice Over Internet Protocol (VOIP) hardware upgrades.
Plans and coordinates upgrade and maintenance activities for the MDM environment.
Provides direct support for Level 2 / Level 3 help desk resources.
Assists with tracking, monitoring, and troubleshooting as necessary.
Provides recommendations for optimization and assist with implementation of any improvements identified and approved by DHS.
Provides material for end-user training for DHS’s IT Telephony infrastructure, mobile devices, and Ad-Hoc Training for MDM administrators (LDSS LAN Admins).
Provides post-implementation support services as required.
Manages, monitors, and tracks statewide IT Mobile device inventory by maintaining accurate documentation on the life cycle activities to include acquisition, deployment, return, and disposal of all Mobile device assets.
Prepares equipment for disposal (log & erase/wipe mobile devices.
This includes scheduling and coordinating pickup by 3rd party vendors and recycling companies.
Motivates and leads cross-functional teams and manages stakeholder groups at various levels of the
organization to build trust and forge critical consensus.
Meets legal, regulatory, and policy mandates.
Performs other duties as assigned.
*Education:
Associate degree in information technology or a related field or equivalent experience.
*General Experience:
Must have three (3) years of experience in systems engineering.
Ability to function in a team environment; willingness to learn new technologies.
Speaks and writes effectively in clear concise English.
Can analyze and think critically; is detail-oriented; creatively solves problems; facilitates cooperation and is aware of fiduciary responsibility.
*Specialized Experience:
At least five (5) years of experience troubleshooting PBX and VOIP telephones.
At least two (2) years of experience in isolating and repairing VoIP system faults/misconfigurations and/or determining interoperability issues.
At least two (2) years of experience managing, maintaining, and tracking Mobile Device assets for a large organization.
At least one (1) year of experience with administering telephony platforms such as Airwatch and UCClient.
At least one (1) year of in depth understanding and working knowledge of iOS and Android mobile operating systems and VMWare.
At least five (5) years of experience with excellent communication skills (oral and written) in clear concise English with correct spelling and grammar.
*Candidates chosen for an interview will meet the Education, General Experience and Specialized Experience requirements.
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