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Posted : Wednesday, August 28, 2024 02:43 AM
Job Description:
Introduction:
At GAF, we cover more than buildings.
We cover each other.
No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community.
Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger.
We define the future while leading the present.
And under this roof, we own our opportunities.
Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive.
We are GAF.
And under this roof, we protect what matters most.
Summary: As a key member of the Plant Support function in the Employee Experience Team, the IT Analyst is responsible for providing IT support across the plant campus.
This includes configuration, maintenance and troubleshooting support for various types of IT hardware in compliance with company standards for build and security.
This role will also need to be able to provide local support for troubleshooting, identifying and, where possible.
resolving minor network and other local technology issues.
The ideal candidate is curious and committed to ensuring problems are addressed and resolved in a timely manner.
Establishing themselves as a trusted member of the plant team will ensure that they are able to help the plant achieve its production, shipping and cost goals.
Essential Duties Provide hardware support as needed for laptops, chromebooks, desktops, hand-held and mobile devices, AV equipment, printers.
This includes provisioning, troubleshooting issues, checking/updating configurations, patching and updates, all while following company guidelines and standards Provide support for Google Workplace and other basic applications Assist with asset management activities including the proper tracking of leased equipment Provide support to troubleshoot other issues such as LAN, WAN, WiFi, local servers etc Coordinate the shipping of equipment to/from the plant Provide remote support access and serve as the local point of contact for IT vendors.
Monitor, log and track assigned technical problems in the ticket management system (Service Now) Collaborate with local Plant staff to understand issues, provide support and escalate issues as needed Collaborate other IT functions as needed to identify opportunities Ensure the accuracy and timeliness of all documentation updates Under this roof, we require: 5+ Years of supporting Windows Operating Systems in an Enterprise or Manufacturing Environment Demonstrated understanding of mobile technology (iPhones, Androids, iPads, and Tablets) Demonstrated understanding of basic networking and wifi technologies Ability to provide written and verbal communications with both plant staff and IT support functions Strong analytical and problem solving skills Under This Roof, We Also Value Knowledge of Google Workspace Knowledge of Service Now Experience in a manufacturing environment ITIL Foundation How We Protect What Matters Most We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
Our Family-Building benefits support the many different journeys to fertility and parenthood.
Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource.
We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.
We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
If you have a disability or special need that requires accommodation, please let us know.
If applying for positions in the U.
S.
, must be eligible to work in the U.
S.
without need for employer sponsored visa (work permit).
We cover each other.
No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community.
Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger.
We define the future while leading the present.
And under this roof, we own our opportunities.
Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive.
We are GAF.
And under this roof, we protect what matters most.
Summary: As a key member of the Plant Support function in the Employee Experience Team, the IT Analyst is responsible for providing IT support across the plant campus.
This includes configuration, maintenance and troubleshooting support for various types of IT hardware in compliance with company standards for build and security.
This role will also need to be able to provide local support for troubleshooting, identifying and, where possible.
resolving minor network and other local technology issues.
The ideal candidate is curious and committed to ensuring problems are addressed and resolved in a timely manner.
Establishing themselves as a trusted member of the plant team will ensure that they are able to help the plant achieve its production, shipping and cost goals.
Essential Duties Provide hardware support as needed for laptops, chromebooks, desktops, hand-held and mobile devices, AV equipment, printers.
This includes provisioning, troubleshooting issues, checking/updating configurations, patching and updates, all while following company guidelines and standards Provide support for Google Workplace and other basic applications Assist with asset management activities including the proper tracking of leased equipment Provide support to troubleshoot other issues such as LAN, WAN, WiFi, local servers etc Coordinate the shipping of equipment to/from the plant Provide remote support access and serve as the local point of contact for IT vendors.
Monitor, log and track assigned technical problems in the ticket management system (Service Now) Collaborate with local Plant staff to understand issues, provide support and escalate issues as needed Collaborate other IT functions as needed to identify opportunities Ensure the accuracy and timeliness of all documentation updates Under this roof, we require: 5+ Years of supporting Windows Operating Systems in an Enterprise or Manufacturing Environment Demonstrated understanding of mobile technology (iPhones, Androids, iPads, and Tablets) Demonstrated understanding of basic networking and wifi technologies Ability to provide written and verbal communications with both plant staff and IT support functions Strong analytical and problem solving skills Under This Roof, We Also Value Knowledge of Google Workspace Knowledge of Service Now Experience in a manufacturing environment ITIL Foundation How We Protect What Matters Most We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
Our Family-Building benefits support the many different journeys to fertility and parenthood.
Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource.
We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.
We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
If you have a disability or special need that requires accommodation, please let us know.
If applying for positions in the U.
S.
, must be eligible to work in the U.
S.
without need for employer sponsored visa (work permit).
• Phone : NA
• Location : Baltimore, MD
• Post ID: 9078546401
