Senior Manager, Video Operations

Company Description Jobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem.
Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.
This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Capital One Job Description Center 1 (19052), United States of America, McLean, Virginia Senior Manager, Video Operations Are you a passionate leader with a pulse on innovative technologies and solutions? A seasoned IT Support or Operations manager with Technology Operations, Service Delivery and Stakeholder Management expertise? We are looking for a Senior Manager - Video Operations to lead a team of managers, associates and contractors supporting the Audio Visual (A/V) footprint across all Capital One locations and Cafes including but not limited to Zoom rooms, Polycom devices, Crestron panels, Display walls etc.
This team provides ongoing maintenance and support, break/fix support, audit remediation as well as deployment and project support for new buildings, room installations etc.
The Senior Manager - Video Operations will be a thought leader who is highly motivated in figuring out how to transform Capital One into the best place to work, communicate, and collaborate.
The Sr.
Manager - Video Operations will have a strong understanding of software and hardware life cycles from conception to deployment to operational support, and end of service and while specific knowledge of the A/V landscape is not required, some exposure to this space will be beneficial.
A key aspect of this role is to make sure that the team stays on top of the health, care and feeding of the A/V footprint and that expected service levels are met.
This role will be highly collaborative and responsible for key partnerships with Engineering, GWPS, Network teams, Facilities and AV vendors.
This person will be a key driver in implementing new technologies and innovative solutions throughout all of Capital One.
Basic Qualifications: Bachelor's Degree or military experience At least 2 years of experience in Managing IT projects or operations teams At least 5 years Technical Operations experience At least 5 years of experience in People Management At least 5 years of experience with IT systems and infrastructure Preferred Qualifications: Masters Degree in Information Technology or Computer Science 10+ years of experience in People Management 5+ years of experience in Project Management (planning, executing, tracking) 10+ years of experience with IT systems and infrastructure ITIL Certification, Six Sigma Certification or PMP Certification Technical understanding of the Audio Visual space and associated architecture and implementation patterns.
Some examples include: Zoom, Polycom, Crestron At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website.
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
(COPSSC).