Position Summary
In this role, you will support the implementation, troubleshooting, maintenance, and manage Information Technology (IT) systems; infrastructure, and processes related to these systems.
Essential responsibilities and activities include but are not limited to:
Supporting day-to-day operations, monitoring, and problem resolution for client server, storage, network devices, mobile devices, etc.
Supporting Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, by remaining actively engaged through successful resolution, and by communicating detailed status and analysis to agency management and internal customers.
Configuring and managing Windows operating systems and installations, loads operating system software, troubleshooting, maintaining integrity and by configuring network components along with implementing operating systems enhancements to improve reliability and performance.
Perform updates and patching to ensuring compliance with Information Assurance (IA) standards.
Applying Security Technical Implementation Guides (STIG's) to Windows based operating systems.
Creating technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences.
Implementing and maintain enterprise Windows Active Directory Architectures, performing daily monitoring and reviewing system logs.
Deploying, configuring and maintaining virtual hypervisors to include VMware and Acropolis Hypervisor (AHV); Virtual Desktop Infrastructure (VDI) platforms to include Citrix Xen Desktop; 3rd party applications, highly available SQL database engines, storage platforms similar to Dell EqualLogic and Dell Powervault.
Position / Candidate Requirements
Security Clearance: TS/SCI with Polygraph
Education/Experience: Computer Science, Information Technology, Cybersecurity, Electrical Engineering, or a Related Technical Discipline.
0-2 Years with a Master's Degree or
2-4 Years with a Bachelor's Degree or
6-8 Years with an Associate's Degree or
8-10 Years with a High School Diploma
Required Progressive Experience:
Analyzing system data to prevent problems and performing triage on and resolving system problems.
Implementing new workstations and system extensions.
An understanding of Windows patching and vulnerability remediation.
Knowledge of Windows active directory hierarchy and implementation, networking, VLANS and routing.
Requires the ability to work flexible shifts that may include occasional nights, weekends, and holidays.
Requires a Security + Certification.
Requires the ability to travel up to 10% in the geographical area.
Desired / Advantageous Qualifications:
Certification\Experience in CCure 9000 Access Control System.
CASP certification, or CISSP certification.
Certification\Experience in AMAG Access Control System.
Certification\Experience in BOSCH BVMS.
Microsoft SQL Server Query writing and management experience.
Troubleshooting and maintaining Microsoft Server (2012, 2016).
Installation and configuration of operating system software (i.
e.
Win10/ Win Server 2016) experience.
Programming/administrating Access Control Systems.
Installing, troubleshooting, and testing security electronics equipment.
Abilities
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
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Applicants for this position may be required to prove that they have received the COVID-19 vaccine or demonstrate that they have a valid religious or medical reason not to be vaccinated.
EOE Minorities/Females/Protected Veterans/Disabled
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