Helpdesk Manager

Description: If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Helpdesk Manager.
Work Schedule: Onsite Daily Clearance: Active DoD Secret Clearance Role Overview As the Helpdesk Manager, you will lead a team to troubleshoot, repair, and test satellite communication equipment.
You will serve as the lead and be responsible for ensuring the efficient and accurate completion of the set goals and expectations of the team.
General Skillset Experience with Microsoft Office Verbal and written communication skills Ability to work both collaboratively and individually Critical Thinking Skills Ability to give presentations and briefings as needed Demonstrated leadership skills Specific Skillset Managing the helpdesk and supporting client troubleshooting efforts Support the installation, operation, and maintenance of enterprise and tactical satellite communications (SATCOM) networks, terminals, and associated equipment in Ka-Band, X-Band, C-band, Ku-Band, EHF, and UHF frequency ranges.
Monitor and analyze satellite communication links; identify and rectify performance issues.
Perform troubleshooting and repair of, High-Power Amplifiers (HPA), fiber-optic systems, up converters, down converters, RF switching units, Antenna Control Units (ACUs), Low-Noise Amplifiers (LNAs) and Low-Noise Block Downconverters (LNBs), switching, monitoring and audio/video equipment.
Perform fault isolation and diagnostic assessment and execution of corrective action(s) on a real-time basis.
Perform routine and non-routine repair of satellite antenna systems and associated subsystems Conduct interval and demand preventive maintenance checks and services IAW site specifications.
Interface with functional users in both routine and reactive monitoring situations.
Maintain logs and records associated with testing requirements, problem reporting, troubleshooting, and help desk support.
Knowledge of and maintenance training for monitoring & Control, asset tracking, and trouble ticketing software Work with military satellite constellations and ground station equipment.
Understand MIL-STDs and certifications Requirements: Education & Certifications Highschool Diploma or GED Equivalent Experience Requirements Experience working in a management role in a helpdesk environment IT and ticketing experience with Remedy.
(5) years earth station systems experience and/or training; and/or equivalent combination of education and experience.
Proficient in using common test equipment (e.
g.
digital test sets, spectrum analyzers, frequency counters, and power meters) Experienced working within the DoD Teleport System.
Experience with commercial satellite constellations and ground station equipment.
Direct hands-on experience operating UHF, EHF, X, KA, C, KU, and AEHF band terminals.
Detailed knowledge of Deployable Ku/KA/X-band Earth Terminals (DKET).
System level and bench level electronics troubleshooting experience.
Experience with IP-based satellite communications networks.
Build your career with us! Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations.
Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas.
We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.
Career choices Linchpin’s success comes from the talent and commitment of our professionals.
As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership.
All of our professionals benefit from the value we collectively create.
Benefits Linchpin Solutions, Inc.
offers paid vacation time, sick time, and holidays.
We offer a 401K plan with matching, as well as health, dental, and vision insurance.
We also offer Short-Term Disability, Long Term Disability, and Life insurance which is funded by Linchpin Solutions, Inc.
We are an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.