Job Title: Sr Desktop Engineer
Job Location: 401 E.
Fayette St.
Baltimore, MD 21202
Job Type: 12 Months
Roles & Responsibilities:
• Handle daily technical support activities on desktop support, data network and server management.
• Fix server and security problems that impact the network
• Responsible for creating deployment packages and custom applications
• Working on SCCM software updates and patch deployment
• Set up desktop computers and peripherals and test network connections
• Set up computers and install software for various applications and programs
• Train end users on the usage of computers hardware and software
• Test computers to ensure proper functioning of computer systems
• Install and test desktop software applications and internet browsers
• Increasing memory when user is experiencing slowness if processor can handle the increase.
• Install and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications;
• Provide customization and adaptation of existing programs that meet users' requirements;
• Evaluate system potential by testing compatibility of new programs with existing programs; confirms program objectives and specifications by testing new programs; compares programs with established standards and makes modifications;
• Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications;
• Maintain the inventory for the refresh program and run reports for the computers and laptops in the environment for the city.
• May also serve as Lead Tech for Help Desk or Desktop Support when additional support is needed.
Education:
• Bachelor of Science degree and two years of experience OR a combination of education and experience
• Excellent verbal and written communication skills.
• Previous IT experience in government is preferred.
Skills:
• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
• Knowledge of current trends and developments in network-based communications systems.
• Knowledge of computer-based communications protocols.
• Skill in developing database queries and generating reports.
• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
• Ability to analyze, apply logic and solve technology problems.
• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
• Ability to write detailed technical reports and analyses.
• Ability to develop a working knowledge of computer systems software and operating systems.
• Ability to develop systems software and systems software testing procedures.
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