EMR, a leader in commercial kitchen repair, has a CSR/Call taker position open at our centralized call center in Rosedale, MD.
Seeking strong customer service expertise, an upbeat & outgoing personality and solid organizational skills.
Must have strong computer and typing skills and be detailed oriented.
Office hours are Monday-Friday 8am-4:30pm.
EMR is employee centric, offers a competitive salary, excellent benefits and medical insurance starting on the 1st of the month after hire.
EMR is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
Position Requirements:
Strong customer service background
Upbeat & friendly/outgoing personality
Ability to take a high volume of phone calls and thrive in a high stress environment
Strong computer and typing skills
Excellent communication and organizational skills
Ability to multitask
Ability to work in a team atmosphere and be a team player
Clear criminal background
Pre-Employment drug screening
Additional Position Preferences:
Knowledge of the Mid-Atlantic region
Knowledge of the food service industry
Bilingual
Position Benefits:
Excellent salary & benefits, paid vacation, 401K (discretionary company match).
Trustmark Insurance (Cigna network)—3 P.
P.
O.
plans offered.
PPO H.
S.
A plan (high deductible, lower premium)
Mid.
PPO plan (lower deductible, mid-range premium)
High PPO plan (higher premium, co-pay only/no deductible)
4 coverage levels for insurance: Employee, Employee + Spouse, Employee + Children, and Family coverage.
Prescription plan included in the medical insurance.
Two Dental Plans, separate premiums from the medical insurance.
Vision Insurance.
Identity theft protection & legal advice through ID Shield.
Short Term Disability Insurance –EMR pays 100%.
Option to purchase Long Term Disability Insurance.
Term Life Insurance –$15k Company paid, with the option to buy additional coverage.
All Insurance coverage begins the first of the month after the hire date.
401K—immediate auto-enrollment at 3% in addition to the discretionary company match.
100% Tuition Reimbursement- eligibility begins after 1 year of employment & classes must be at least 50% job-related material.
Opportunity for additional income: Monthly & annual profit sharing bonus, referral bonus for hard-to-fill positions.
Ongoing training provided.
Paid Leave:
17 days PTO accrual per year – 1st year is prorated.
3 days paid Jury Duty.
3 days of Funeral leave.
8 holidays & 2 floating holidays per year.
Paid Wellness day (paid day off to attend annual wellness physical)
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