Technology Specialist

Do you have a passion for Human Resources? Are you a self-starter who enjoys analyzing data and optimizing HR systems? Do you want to be part of a team that is changing the employee expeience? Do you want to work for a company that helps others with achieving total health beyond the scale? If you answered “YES” then CoreLife is a perfect fit for you! Company Overview: Company Overview: CoreLife has created an organized, convenient, and low cost multidisciplinary platform of care for those who so often fall through the cracks of today’s highly fragmented healthcare delivery system.
We enhance total health by providing a multifaceted approach to obesity, chronic illnesses, the root causes, social determinants, and related side effects.
This is accomplished by providing medical, nutrition, exercise, and behavior services on site for each patient and developing a personalized care plan to help them achieve their health goals.
Providing and coordinating these clinicians and resources all under one roof is what makes CoreLife’s practice unique and is how our Care Teams have been able to guide and support thousands of patients in improving their health.
This multidisciplinary platform of care approach ensures a complete running understanding and record of the patient’s evolving condition and treatment across all providers involved, which leads to less ED visits, less hospitalizations, less re-admissions, and better outcomes than what can be traditionally accomplished.
By tailoring our integrated services, united with an exceptional experience, we can continue to evolve each patient’s treatment plan to improve outcomes, and ultimately prevent, impede and reverse the adverse health effects of obesity, chronic illnesses, the root causes, social determinants, and related side effects.
Vision: A nationally recognized healthcare organization that communities, health systems, and employers rely on to care for people struggling with obesity, chronic illnesses, the root causes, social determinants, and related side effects.
Mission: We enhance total health by providing a multifaceted approach to obesity, chronic illnesses, the root causes, social determinants, and related side effects through the coordinated management of medical, nutrition, exercise, and behavior on site for each patient.
By tailoring our integrated services we will deliver superior clinical and financial outcomes all while creating an exceptional experience for our patients and partners.
Values: We deliver on our vision, mission, and strategic initiatives by: Meeting the needs of our patients & ensuring the highest level of patient experience, care, and outcomes Treating our patients, teammates, and partners with honesty, respect, integrity, and teamwork Challenging patients, teammates, and partners to achieve exceptional results and potential Position Overview: As a Technology Specialist at CoreLife, you will play a pivotal role in ensuring the efficient operation of our healthcare and various supporting software systems.
You will be responsible for mastering and supporting our technology solutions, assisting in the resolution of technical issues, and providing IT support to our team.
Key Responsibilities: Developing a deep understanding of the healthcare software systems used within the organization.
Supporting common tools and software which drive day to day operations.
Ensure that software applications are up-to-date and compliant with industry standards and regulations.
Troubleshoot and drive toward resolution software-related issues in a timely manner to minimize disruption.
Serve as the primary point of contact for all technology-related inquiries and issues from team members.
Provide on-site and remote technical support to end-users, assisting with hardware and software problems.
Create and maintain a knowledge base of common technical issues and solutions for quick reference.
Implement an issue ticketing system for tracking of all IT issues.
Collaborate with the vendors to ensure that patient data and healthcare information are secure and compliant with HIPAA regulations.
Coordinate the monitoring and reporting on security incidents and implement security best practices within the organization.
Conduct training sessions and create training materials to help staff members effectively use healthcare and various operational software systems.
Develop and maintain documentation for software installation, configuration, and troubleshooting procedures.
Act as the liaison between the organization and software vendors, ensuring effective communication and timely resolution of technology-related issues.
Evaluate and recommend software enhancements or upgrades to improve performance.
Providing Technology consultation assistance with new and existing partnerships.
Qualifications: Bachelor's degree in Information Technology, Healthcare Technology, Computer Science, or a related field.
Knowledge of healthcare software systems is desirable.
Self-starter with strong organization and collaboration skills.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills.
Proficiency in software troubleshooting and technical support.
Experience with electronic health records (EHR) systems is a plus.
Adherence to CoreLife’s Values: Meeting the needs of our patients & ensuring the highest level of patient experience, care, and outcomes.
Treating our patients, teammates, and partners with honesty, respect, integrity, and teamwork.
Challenging patients, teammates, and partners to achieve exceptional results and potential.
Work Environment: This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Note: reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.
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