*Job Description:*
* The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
* The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
* The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
* The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
* Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
* Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
* Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
* Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
* Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
*Job Requirements:*
* Ability to provide quality, error free work in a fast-paced environment.
* Ability to work independently with minimal on-site supervision.
* Excellent phlebotomy skills to include pediatric and geriatric.
* Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
* Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
* Must be able to make decisions based on established procedures and exercise good judgment.
* Must have reliable transportation, valid driver license, and clean driving record, if applicable.
* Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
* Capable of handling multiple priorities in a high-volume setting.
* Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
* Training locations may vary based on trainer availability.
*Required Education*:
* High school diploma or equivalent.
* Medical training: medical assistant or paramedic training preferred.
* Phlebotomy certification preferred.
Required in California, Nevada, and Washington.
*Work Experience:*
* Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
* Minimum 2 years in a Patient Service Center environment preferred.
* Customer service in a retail or service environment preferred.
* Keyboard/data entry experience.
Job Type: Contract
Pay: $20.
23 - $21.
80 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Healthcare setting:
* Plasma center
Schedule:
* Monday to Friday
Ability to Relocate:
* Glen Burnie, MD 21061: Relocate before starting work (Required)
Work Location: In person
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