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Job Description:
A Records Supervisor is responsible for overseeing the daily operations and ensuring exceptional client service.
The supervisor will perform duties relating to the implementation and management of all aspects of document control and records management throughout the information lifecycle for physical or electronic records.
RESPONSIBILITIES:
· Analyze the current records program and implement sound practices according to EPIQ’s Standards of Operational Excellence
· Delegate responsibilities to Records Specialists employed at the site and evaluate their performance and productivity
· Establish records department policies and procedures and ensure quality control through review of the staff’s work
· Maintain a high level of client service and respond quickly and effectively to the client’s needs
· Supervise records staff including recruiting, training, performance management and development
JOB REQUIREMENTS:
· High School Diploma or GED
· 3+ years’ supervisory experience in law firm records management
· Previous experience utilizing legal-specific records management systems and working knowledge of Microsoft products
· Ability to multitask with attention to detail and accuracy
· Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations
· Ability to work independently with minimal direct supervision
· Ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity up to 50lbs
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.
Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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