Title Service Representative II

We’re thrilled that you are interested in joining us here at the Amynta Group! POSITION SUMMARY The Title Service Representative II is a production based position and responsible for the following: Repossessions: Processes customer service requests and repo requests.
Responsible for handling calls from DMVS, dealers, and auctions.
CRM: Processes requests received through the client portal, as well as email requests.
Responsible for handling incoming calls from customers, DMVs, or the agents of the client.
Review queues, determine and pursue effective follow-up steps to ensure receipt of title documents.
Review title documents to determine if a correction is warranted and process necessary correction.
Release leased or retail title documents per state and client guidelines.
Contacting clients by phone or e-mail.
Receiving incoming calls from clients, dealers and customers and respond as necessary.
Review queues, determine and pursue effective follow-up steps to ensure receipt of title documents.
Review title documents to determine if a correction is warranted and process necessary correction.
Release leased or retail title documents per state and client guidelines.
Contacting clients by phone or e-mail.
Receiving incoming calls from clients, dealers and customers and respond as necessary.
Competency: To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Responds promptly to customer needs.
Oral Communication - Listens and gets clarification; Responds well to questions.
Written Communication - Able to read and interpret written information.
Quality - Demonstrates accuracy and thoroughness.
Quantity - Completes work in timely manner.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED).
Experience with vehicle titles, DMV’s or auto dealers preferred.
Accurate keyboarding skills & ability to work independently.
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Good verbal communication skills.
Excellent phone manners.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Analytical ability.
Ability to work independently.
Computer Skills: AS/400, Must be able to type 40-45WPM Certificates and Licenses: No certifications needed Supervisory Responsibilities: This job has no supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to stand; walk and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include Close visio ****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.
) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger.
Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.
com, @yahoo.
com, etc.
)**** The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.
The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.
A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.
The Company will accommodate a candidate to the point of undue hardship.
Please inform the Company's personnel representative if you require any accommodation in the application process.