Global Technology Solutions Administrator | Hybrid, Hanover, MD

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services.
Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education.
We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.
What you can expect from Optiv •A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups including ADAPT (Abled and Disabled Allies Partnering Together), Asian Employee Network, Black Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), OVETS (Optiv’s Veterans Engagement Team and Supporters), and OWN (Optiv Women's Network).
• Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities.
“Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable) Optiv is an equal opportunity employer.
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This position will be hybrid and can be hired anywhere in Hanover, MD.
The Global Technology Solutions Administrator will assist with the maintenance Desktop & Hardware infrastructure across the enterprise.
The Global Technology Solutions Administrator is responsible for the Tier 3 & 4 Support, Patching/Imaging, VDI/AWS Desktop Environments, Endpoint Software Management, Enterprise mobility, Solution Architecture, Cloud Applications, IAM Administration, Endpoint Security MGM & MDM management.
As well as on-premise environments, The Global Technology Solutions Administrator is responsible for the maintenance of several Cloud platforms, such as Office365, Jamf, Kinobi, Intune and others.
This includes installing, supporting, and maintaining hardware, software, infrastructure, and systems – as well as recommending new solutions to keep our internal technology at the cutting edge.
The ideal candidate will have Desktop Architecture experience with substantial experience in Desktop infrastructure design, implementation, operations, and administration.
How you'll make an impact Assume responsibility for hardware and software necessary to deliver Desktop Architecture services Perform analysis of IT Desktop infrastructure needs and maintain infrastructure services within SLA requirements Troubleshoot infrastructure and application issues Ensure a secure and responsible desktop infrastructure including the implementation of security best practices Help suggest best-practice methodologies for tier 3/4 resolution to support a global production environment based on metric based KPIs Work on Global Technology Solutions projects Collaborate productively and with integrity to achieve and deliver results Provide constructive performance-shaping feedback to individuals and groups regarding the quality and effectiveness of work Take personal responsibility and honor commitments Provide training, mentorship and ongoing support of infrastructure best practices to all IT stakeholders Serve as a technical expert in field of Global Technology Solutions Perform all other duties as assigned What we're looking for Must be a U.
S.
Citizen Must be able to obtain security clearance if needed Bachelor’s Degree (B.
S.
) from four-year college or university in Business, IS, Finance, Accounting or Mathematics, Master’s Degree or MBA preferred High School Diploma or equivalent GED required 5 or more years of Information Technology Management experience preferred 5 or more years of inventory and asset management experience preferred ITIL v3 certification and experience preferred Ability to help develop budget/P&L for the department proficient with MS Office products including Word, Excel, Access, PowerPoint, MS Project, Visio and Outlook Adept in planning, leading change and multi-tasking Strong communication, problem-solving, time management, and work prioritization skills required Able to write reports, business correspondence and procedure manuals and detailed process documentation Detail-oriented, thorough and quality oriented Ability to travel up to 10% Ability to lift up to 50 lbs Must have valid driver's license Ability to work greater than 40 hours per week as needed